63% small businesses think their customers have higher expectations than they did 5 years ago

Check out this interesting infographics by Constant Contact which explains how 59% of small businesses it had surveyed say that it’s harder to run a small business today than it was five years ago, (55%) citing the economy, (49%)keeping up with technology, and more  (40%) direct competitors as some of their major obstacles. Customer retention and acquisition also pose problems for these businesses; 75% of small businesses list finding new customers, having enough time (65%), and retaining customers (58%) as primary concerns. Does these factors concerns your business too? Share your feedback below:


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